The Ekol Crystal 12 is a perfect blend of timeless craftsmanship and cutting-edge technology. Made from sturdy cast iron using traditional methods honed over centuries, this hand-crafted stove offers exceptional durability and a classic aesthetic while incorporating modern advancements for superior performance and functionality.
Despite its traditional roots, the Crystal 12 stove is far from outdated. Its ultra-clean-burning technology not only reduces emissions but also creates stunning, unique flame patterns that captivate and bring warmth to any space. Perfect for larger rooms or open-plan areas, the stove boasts an impressive heat output of 12kW, making it a reliable centrepiece for even the coldest winter nights.
The Crystal 12 is designed with convenience in mind. Its powerful airwash system ensures that the glass viewing window remains crystal clear, providing an uninterrupted view of the mesmerising flames. The stove also produces significantly less ash thanks to its efficient combustion process, which makes maintenance quick and easy. For those who prefer a more minimalist look, an optional mirrored door glass conceals the firebox and ash pan when the stove isn’t in use, offering a sleek and sophisticated appearance.
With primary, secondary, and tertiary air controls, the Crystal 12 lets you easily adjust heat output to create the perfect ambiance. The stove’s exceptional efficiency rating of 77% ensures minimal heat loss, maximising warmth while reducing fuel consumption.
Proudly designed and developed in Dorset, the Ekol Crystal 12 meets all the latest EcoDesign standards, achieving a clearSkies rating of 5 for its environmental performance. It is also DEFRA-approved, allowing it to be safely used in smoke control zones, making it an ideal choice for both urban and rural homes.
Features:
- Massive heat output of 12kW for large rooms or open-plan spaces
- Ultra-clean-burning technology for stunning, unique flame patterns
- Powerful airwash system for a crystal-clear viewing window
- Primary, secondary, and tertiary air control for easy heat adjustment
- Optional mirrored door glass for a sleek, minimalist look
- 77% heat efficiency rating for excellent fuel economy
- clearSkies rated 5 and DEFRA-approved for smoke control zones
- Fully EcoDesign 2022 compliant for sustainability
| Overall Width | 625mm |
|---|---|
| Overall Height | 630mm |
| Overall Depth | 430mm |
| Rear to Centre of Top Flue (F) | 150mm |
| Width to Centre of Top Flue (E) | 312mm |
| Height to Centre of Rear Flue (D) | 510mm |
We offer Free Standard Delivery via a single-driver service. Your order will arrive on a vehicle approximately the size of a fire engine. If your location has limited access, such as narrow roads, low bridges, or tight driveways, please inform us in advance so we can plan accordingly.
The delivery vehicle is equipped with a tail lift, allowing the driver to safely lower your palletised goods. Each order is securely packed onto a pallet and maneuvered with a pallet truck. While the driver will bring it as close as possible to your property, the pallet truck requires a solid, level surface to operate. It cannot be moved over gravel, steps, steep inclines, or uneven terrain. Please ensure there is at least a 1-metre-wide clear access point for the pallet.
Important: Our delivery drivers are not insured to unpack goods or move items inside your home.
Additional Items: Fitting Kits and Liner Packs may arrive separately via courier, often on the same day.
Delivery Times & Scheduling
If an item is marked as “7 to 10 day delivery,” this is the fastest available timeframe, excluding weekends. When placing your order, you’ll be prompted to select your preferred delivery date. Please note that offshore deliveries require additional transit time; we’ll contact you directly to confirm arrangements.
Deliveries are scheduled for weekdays only (Monday to Friday), typically between 9:00 AM and 6:00 PM.
⚠️ Do not schedule tradespeople (e.g., plumbers, fitters, or contractors) until you have received your delivery in full. While we aim to deliver on time, unexpected delays can occur, and we want to help you avoid unnecessary disruption or costs.
Click here to see our delivery policy
We understand that in a perfect world, every customer would adore their purchase. However, we also recognise that sometimes an item might not meet your needs. In the unlikely event that your purchase from The Wood Stove Shop isn’t suitable, we’re proud to offer a 14-Day No Quibble Refund Policy, providing you peace of mind when shopping with us. This policy gives you 14 days to decide whether to keep the item or return it for a refund.
Our returns policy aligns with the Consumer Contract Regulations, effective 13/06/2014. These regulations grant customers the unconditional right to cancel online, phone, or catalogue orders within 14 days of delivery. To exercise this right, simply notify us via email or letter within this period. Unfortunately, we cannot process cancellations over the phone.
Choosing the Right Product
To minimise the risk of returns, our team is here to guide you in selecting the perfect product for your needs. If you have questions about installation, we highly recommend consulting a HETAS or Gas Safe engineer before placing an order. They can help ensure compatibility with your installation system. Contact us at orders@thewoodstoveshop.co.uk or call us on 07763 619461.
Conditions for Refunds
To qualify for a refund:
- Items must be returned in their original packaging and in a good, unused condition.
We advise photographing the product before returning it to document its condition. Please note, refunds exclude additional delivery services if the return is due to unsuitability.
Our Returns Process
1) Notify Us
Email us at orders@thewoodstoveshop.co.uk within 14 days of delivery to start the returns process.
2) Receive Instructions
Our team will provide detailed instructions, including how to package the item securely and any associated costs.
Collection Cost/Options
Arranged by Us: For large or heavy items, we can arrange collection. The fees for this service are:
- Parcel Collection: £50 per parcel
- Pallet Collection: £150 per pallet
Items must be packaged securely. Palleted items must be strapped to prevent damage. Our team will guide you through this process. Collection charges will be deducted from your refund.
Arranged by You: You may return items yourself. Ensure they are packaged securely and contact us for the appropriate return address.
Inspection and Refund
Returned goods are inspected for resalable condition. Refunds are processed within 7-10 days after receipt. If items are not in acceptable condition, deductions may apply.
Damaged or Faulty Products
If your item arrives damaged or develops a fault, follow these steps:
Inspect the item upon delivery and refuse it if the damage is evident. Notify us immediately by phone at 07763 619461 or email orders@thewoodstoveshop.co.uk.
If damage is discovered after delivery, contact us within 48 hours.
Under the Consumer Rights Act 2015, faults reported within 30 days qualify for a full refund, repair, or replacement. For faults reported after 30 days, we’ll work with the manufacturer to resolve the issue.
Contact Information
We strive to provide a timely and personalised assistance to ensure your satisfaction.
Our regular business hours are as follows:
Monday to Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Business Name: The Wood Stove Shop
Call Us:
07763 619461
Email Us:
orders@thewoodstoveshop.co.uk
Thank you for choosing The Wood Stove Shop. We’re committed to ensuring your satisfaction and look forward to assisting you.
The Ekol Crystal 12 is a perfect blend of timeless craftsmanship and cutting-edge technology. Made from sturdy cast iron using traditional methods honed over centuries, this hand-crafted stove offers exceptional durability and a classic aesthetic while incorporating modern advancements for superior performance and functionality.
Despite its traditional roots, the Crystal 12 stove is far from outdated. Its ultra-clean-burning technology not only reduces emissions but also creates stunning, unique flame patterns that captivate and bring warmth to any space. Perfect for larger rooms or open-plan areas, the stove boasts an impressive heat output of 12kW, making it a reliable centrepiece for even the coldest winter nights.
The Crystal 12 is designed with convenience in mind. Its powerful airwash system ensures that the glass viewing window remains crystal clear, providing an uninterrupted view of the mesmerising flames. The stove also produces significantly less ash thanks to its efficient combustion process, which makes maintenance quick and easy. For those who prefer a more minimalist look, an optional mirrored door glass conceals the firebox and ash pan when the stove isn’t in use, offering a sleek and sophisticated appearance.
With primary, secondary, and tertiary air controls, the Crystal 12 lets you easily adjust heat output to create the perfect ambiance. The stove’s exceptional efficiency rating of 77% ensures minimal heat loss, maximising warmth while reducing fuel consumption.
Proudly designed and developed in Dorset, the Ekol Crystal 12 meets all the latest EcoDesign standards, achieving a clearSkies rating of 5 for its environmental performance. It is also DEFRA-approved, allowing it to be safely used in smoke control zones, making it an ideal choice for both urban and rural homes.
Features:
- Massive heat output of 12kW for large rooms or open-plan spaces
- Ultra-clean-burning technology for stunning, unique flame patterns
- Powerful airwash system for a crystal-clear viewing window
- Primary, secondary, and tertiary air control for easy heat adjustment
- Optional mirrored door glass for a sleek, minimalist look
- 77% heat efficiency rating for excellent fuel economy
- clearSkies rated 5 and DEFRA-approved for smoke control zones
- Fully EcoDesign 2022 compliant for sustainability
| Overall Width | 625mm |
|---|---|
| Overall Height | 630mm |
| Overall Depth | 430mm |
| Rear to Centre of Top Flue (F) | 150mm |
| Width to Centre of Top Flue (E) | 312mm |
| Height to Centre of Rear Flue (D) | 510mm |
We offer Free Standard Delivery via a single-driver service. Your order will arrive on a vehicle approximately the size of a fire engine. If your location has limited access, such as narrow roads, low bridges, or tight driveways, please inform us in advance so we can plan accordingly.
The delivery vehicle is equipped with a tail lift, allowing the driver to safely lower your palletised goods. Each order is securely packed onto a pallet and maneuvered with a pallet truck. While the driver will bring it as close as possible to your property, the pallet truck requires a solid, level surface to operate. It cannot be moved over gravel, steps, steep inclines, or uneven terrain. Please ensure there is at least a 1-metre-wide clear access point for the pallet.
Important: Our delivery drivers are not insured to unpack goods or move items inside your home.
Additional Items: Fitting Kits and Liner Packs may arrive separately via courier, often on the same day.
Delivery Times & Scheduling
If an item is marked as “7 to 10 day delivery,” this is the fastest available timeframe, excluding weekends. When placing your order, you’ll be prompted to select your preferred delivery date. Please note that offshore deliveries require additional transit time; we’ll contact you directly to confirm arrangements.
Deliveries are scheduled for weekdays only (Monday to Friday), typically between 9:00 AM and 6:00 PM.
⚠️ Do not schedule tradespeople (e.g., plumbers, fitters, or contractors) until you have received your delivery in full. While we aim to deliver on time, unexpected delays can occur, and we want to help you avoid unnecessary disruption or costs.
Click here to see our delivery policy
We understand that in a perfect world, every customer would adore their purchase. However, we also recognise that sometimes an item might not meet your needs. In the unlikely event that your purchase from The Wood Stove Shop isn’t suitable, we’re proud to offer a 14-Day No Quibble Refund Policy, providing you peace of mind when shopping with us. This policy gives you 14 days to decide whether to keep the item or return it for a refund.
Our returns policy aligns with the Consumer Contract Regulations, effective 13/06/2014. These regulations grant customers the unconditional right to cancel online, phone, or catalogue orders within 14 days of delivery. To exercise this right, simply notify us via email or letter within this period. Unfortunately, we cannot process cancellations over the phone.
Choosing the Right Product
To minimise the risk of returns, our team is here to guide you in selecting the perfect product for your needs. If you have questions about installation, we highly recommend consulting a HETAS or Gas Safe engineer before placing an order. They can help ensure compatibility with your installation system. Contact us at orders@thewoodstoveshop.co.uk or call us on 07763 619461.
Conditions for Refunds
To qualify for a refund:
- Items must be returned in their original packaging and in a good, unused condition.
We advise photographing the product before returning it to document its condition. Please note, refunds exclude additional delivery services if the return is due to unsuitability.
Our Returns Process
1) Notify Us
Email us at orders@thewoodstoveshop.co.uk within 14 days of delivery to start the returns process.
2) Receive Instructions
Our team will provide detailed instructions, including how to package the item securely and any associated costs.
Collection Cost/Options
Arranged by Us: For large or heavy items, we can arrange collection. The fees for this service are:
- Parcel Collection: £50 per parcel
- Pallet Collection: £150 per pallet
Items must be packaged securely. Palleted items must be strapped to prevent damage. Our team will guide you through this process. Collection charges will be deducted from your refund.
Arranged by You: You may return items yourself. Ensure they are packaged securely and contact us for the appropriate return address.
Inspection and Refund
Returned goods are inspected for resalable condition. Refunds are processed within 7-10 days after receipt. If items are not in acceptable condition, deductions may apply.
Damaged or Faulty Products
If your item arrives damaged or develops a fault, follow these steps:
Inspect the item upon delivery and refuse it if the damage is evident. Notify us immediately by phone at 07763 619461 or email orders@thewoodstoveshop.co.uk.
If damage is discovered after delivery, contact us within 48 hours.
Under the Consumer Rights Act 2015, faults reported within 30 days qualify for a full refund, repair, or replacement. For faults reported after 30 days, we’ll work with the manufacturer to resolve the issue.
Contact Information
We strive to provide a timely and personalised assistance to ensure your satisfaction.
Our regular business hours are as follows:
Monday to Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Business Name: The Wood Stove Shop
Call Us:
07763 619461
Email Us:
orders@thewoodstoveshop.co.uk
Thank you for choosing The Wood Stove Shop. We’re committed to ensuring your satisfaction and look forward to assisting you.