The ACR Neo 3FG balanced flue gas stove is an exceptional heating solution that combines authentic design, cutting-edge technology, and a host of impressive features to transform your living space. Offering both warmth and ambience, this top-tier model creates the perfect cosy retreat in any home.
At the heart of its appeal lies the incredibly realistic flame effect. The carefully crafted ceramic logs mimic the appearance of real wood, with flames that dance naturally between them when the stove is lit. Even when unlit, the logs maintain their lifelike aesthetic, enhancing the style and atmosphere of your space. The Neo 3FG’s triple-aspect viewing windows provide unmatched views of the mesmerising flames from multiple angles, making it the captivating centrepiece of any room.
Operating the Neo 3FG is effortless, thanks to the included remote control, which lets you adjust the fire's settings and flame effect with ease. For those who seek even smarter control, the optional MyFire package enables operation directly from your smartphone or tablet via Wi-Fi, allowing you to manage the stove from anywhere in your home. For added charm, an optional LED lighting system casts a cosy glow at the base of the flames, further enhancing its ambience.
The Neo 3FG also boasts flexible installation options to fit seamlessly into your home’s configuration. You can choose from a vertical flue for a traditional appearance, a horizontal flue with an external snorkel for rear wall exits, or connection to an existing chimney with a lined vertical flue. These options ensure powerful and efficient heating, while maintaining a stylish and discreet design.
With its authentic flame effect, elegant design, and advanced features, the ACR Neo 3FG balanced flue gas stove offers the ultimate combination of comfort and convenience. Experience the charm of a traditional fireplace with the practicality of modern gas technology.
Features & Benefits
- Realistic Ceramic Logs: Carefully crafted logs offer an authentic wood-burning effect.
- Triple Window View: Enjoy stunning flame views from three angles, making it a captivating centrepiece.
- Impressive Flame Effect: Flames flicker naturally between the logs, creating a cosy ambience.
- Maintained Appearance: Realistic logs look elegant even when the stove is off.
- Remote Control Included: Adjust settings conveniently from your chair.
- MyFire App Control: Optional Wi-Fi control via your smartphone or tablet for smart operation.
- LED Lighting System: Optional extra that enhances flame effects with a warm, glowing base.
- Three Flue Options: Flexible flue configurations to suit your home's layout.
- Top-of-Range Model: Combines premium quality with superior performance.
| Overall Height | 820mm |
|---|---|
| Overall Width | 490mm |
| Overall Depth | 397mm |
| Height to Centre of Rear Flue (D) | 675mm |
| Width to Centre of Top Flue (E) | 245mm |
| Rear to Centre of Top Flue (F) | 145mm |
We offer Free Standard Delivery via a single-driver service. Your order will arrive on a vehicle approximately the size of a fire engine. If your location has limited access, such as narrow roads, low bridges, or tight driveways, please inform us in advance so we can plan accordingly.
The delivery vehicle is equipped with a tail lift, allowing the driver to safely lower your palletised goods. Each order is securely packed onto a pallet and maneuvered with a pallet truck. While the driver will bring it as close as possible to your property, the pallet truck requires a solid, level surface to operate. It cannot be moved over gravel, steps, steep inclines, or uneven terrain. Please ensure there is at least a 1-metre-wide clear access point for the pallet.
Important: Our delivery drivers are not insured to unpack goods or move items inside your home.
Additional Items: Fitting Kits and Liner Packs may arrive separately via courier, often on the same day.
Delivery Times & Scheduling
If an item is marked as “7 to 10 day delivery,” this is the fastest available timeframe, excluding weekends. When placing your order, you’ll be prompted to select your preferred delivery date. Please note that offshore deliveries require additional transit time; we’ll contact you directly to confirm arrangements.
Deliveries are scheduled for weekdays only (Monday to Friday), typically between 9:00 AM and 6:00 PM.
⚠️ Do not schedule tradespeople (e.g., plumbers, fitters, or contractors) until you have received your delivery in full. While we aim to deliver on time, unexpected delays can occur, and we want to help you avoid unnecessary disruption or costs.
Click here to see our delivery policy
We understand that in a perfect world, every customer would adore their purchase. However, we also recognise that sometimes an item might not meet your needs. In the unlikely event that your purchase from The Wood Stove Shop isn’t suitable, we’re proud to offer a 14-Day No Quibble Refund Policy, providing you peace of mind when shopping with us. This policy gives you 14 days to decide whether to keep the item or return it for a refund.
Our returns policy aligns with the Consumer Contract Regulations, effective 13/06/2014. These regulations grant customers the unconditional right to cancel online, phone, or catalogue orders within 14 days of delivery. To exercise this right, simply notify us via email or letter within this period. Unfortunately, we cannot process cancellations over the phone.
Choosing the Right Product
To minimise the risk of returns, our team is here to guide you in selecting the perfect product for your needs. If you have questions about installation, we highly recommend consulting a HETAS or Gas Safe engineer before placing an order. They can help ensure compatibility with your installation system. Contact us at orders@thewoodstoveshop.co.uk or call us on 07763 619461.
Conditions for Refunds
To qualify for a refund:
- Items must be returned in their original packaging and in a good, unused condition.
We advise photographing the product before returning it to document its condition. Please note, refunds exclude additional delivery services if the return is due to unsuitability.
Our Returns Process
1) Notify Us
Email us at orders@thewoodstoveshop.co.uk within 14 days of delivery to start the returns process.
2) Receive Instructions
Our team will provide detailed instructions, including how to package the item securely and any associated costs.
Collection Cost/Options
Arranged by Us: For large or heavy items, we can arrange collection. The fees for this service are:
- Parcel Collection: £50 per parcel
- Pallet Collection: £150 per pallet
Items must be packaged securely. Palleted items must be strapped to prevent damage. Our team will guide you through this process. Collection charges will be deducted from your refund.
Arranged by You: You may return items yourself. Ensure they are packaged securely and contact us for the appropriate return address.
Inspection and Refund
Returned goods are inspected for resalable condition. Refunds are processed within 7-10 days after receipt. If items are not in acceptable condition, deductions may apply.
Damaged or Faulty Products
If your item arrives damaged or develops a fault, follow these steps:
Inspect the item upon delivery and refuse it if the damage is evident. Notify us immediately by phone at 07763 619461 or email orders@thewoodstoveshop.co.uk.
If damage is discovered after delivery, contact us within 48 hours.
Under the Consumer Rights Act 2015, faults reported within 30 days qualify for a full refund, repair, or replacement. For faults reported after 30 days, we’ll work with the manufacturer to resolve the issue.
Contact Information
We strive to provide a timely and personalised assistance to ensure your satisfaction.
Our regular business hours are as follows:
Monday to Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Business Name: The Wood Stove Shop
Call Us:
07763 619461
Email Us:
orders@thewoodstoveshop.co.uk
Thank you for choosing The Wood Stove Shop. We’re committed to ensuring your satisfaction and look forward to assisting you.
The ACR Neo 3FG balanced flue gas stove is an exceptional heating solution that combines authentic design, cutting-edge technology, and a host of impressive features to transform your living space. Offering both warmth and ambience, this top-tier model creates the perfect cosy retreat in any home.
At the heart of its appeal lies the incredibly realistic flame effect. The carefully crafted ceramic logs mimic the appearance of real wood, with flames that dance naturally between them when the stove is lit. Even when unlit, the logs maintain their lifelike aesthetic, enhancing the style and atmosphere of your space. The Neo 3FG’s triple-aspect viewing windows provide unmatched views of the mesmerising flames from multiple angles, making it the captivating centrepiece of any room.
Operating the Neo 3FG is effortless, thanks to the included remote control, which lets you adjust the fire's settings and flame effect with ease. For those who seek even smarter control, the optional MyFire package enables operation directly from your smartphone or tablet via Wi-Fi, allowing you to manage the stove from anywhere in your home. For added charm, an optional LED lighting system casts a cosy glow at the base of the flames, further enhancing its ambience.
The Neo 3FG also boasts flexible installation options to fit seamlessly into your home’s configuration. You can choose from a vertical flue for a traditional appearance, a horizontal flue with an external snorkel for rear wall exits, or connection to an existing chimney with a lined vertical flue. These options ensure powerful and efficient heating, while maintaining a stylish and discreet design.
With its authentic flame effect, elegant design, and advanced features, the ACR Neo 3FG balanced flue gas stove offers the ultimate combination of comfort and convenience. Experience the charm of a traditional fireplace with the practicality of modern gas technology.
Features & Benefits
- Realistic Ceramic Logs: Carefully crafted logs offer an authentic wood-burning effect.
- Triple Window View: Enjoy stunning flame views from three angles, making it a captivating centrepiece.
- Impressive Flame Effect: Flames flicker naturally between the logs, creating a cosy ambience.
- Maintained Appearance: Realistic logs look elegant even when the stove is off.
- Remote Control Included: Adjust settings conveniently from your chair.
- MyFire App Control: Optional Wi-Fi control via your smartphone or tablet for smart operation.
- LED Lighting System: Optional extra that enhances flame effects with a warm, glowing base.
- Three Flue Options: Flexible flue configurations to suit your home's layout.
- Top-of-Range Model: Combines premium quality with superior performance.
| Overall Height | 820mm |
|---|---|
| Overall Width | 490mm |
| Overall Depth | 397mm |
| Height to Centre of Rear Flue (D) | 675mm |
| Width to Centre of Top Flue (E) | 245mm |
| Rear to Centre of Top Flue (F) | 145mm |
We offer Free Standard Delivery via a single-driver service. Your order will arrive on a vehicle approximately the size of a fire engine. If your location has limited access, such as narrow roads, low bridges, or tight driveways, please inform us in advance so we can plan accordingly.
The delivery vehicle is equipped with a tail lift, allowing the driver to safely lower your palletised goods. Each order is securely packed onto a pallet and maneuvered with a pallet truck. While the driver will bring it as close as possible to your property, the pallet truck requires a solid, level surface to operate. It cannot be moved over gravel, steps, steep inclines, or uneven terrain. Please ensure there is at least a 1-metre-wide clear access point for the pallet.
Important: Our delivery drivers are not insured to unpack goods or move items inside your home.
Additional Items: Fitting Kits and Liner Packs may arrive separately via courier, often on the same day.
Delivery Times & Scheduling
If an item is marked as “7 to 10 day delivery,” this is the fastest available timeframe, excluding weekends. When placing your order, you’ll be prompted to select your preferred delivery date. Please note that offshore deliveries require additional transit time; we’ll contact you directly to confirm arrangements.
Deliveries are scheduled for weekdays only (Monday to Friday), typically between 9:00 AM and 6:00 PM.
⚠️ Do not schedule tradespeople (e.g., plumbers, fitters, or contractors) until you have received your delivery in full. While we aim to deliver on time, unexpected delays can occur, and we want to help you avoid unnecessary disruption or costs.
Click here to see our delivery policy
We understand that in a perfect world, every customer would adore their purchase. However, we also recognise that sometimes an item might not meet your needs. In the unlikely event that your purchase from The Wood Stove Shop isn’t suitable, we’re proud to offer a 14-Day No Quibble Refund Policy, providing you peace of mind when shopping with us. This policy gives you 14 days to decide whether to keep the item or return it for a refund.
Our returns policy aligns with the Consumer Contract Regulations, effective 13/06/2014. These regulations grant customers the unconditional right to cancel online, phone, or catalogue orders within 14 days of delivery. To exercise this right, simply notify us via email or letter within this period. Unfortunately, we cannot process cancellations over the phone.
Choosing the Right Product
To minimise the risk of returns, our team is here to guide you in selecting the perfect product for your needs. If you have questions about installation, we highly recommend consulting a HETAS or Gas Safe engineer before placing an order. They can help ensure compatibility with your installation system. Contact us at orders@thewoodstoveshop.co.uk or call us on 07763 619461.
Conditions for Refunds
To qualify for a refund:
- Items must be returned in their original packaging and in a good, unused condition.
We advise photographing the product before returning it to document its condition. Please note, refunds exclude additional delivery services if the return is due to unsuitability.
Our Returns Process
1) Notify Us
Email us at orders@thewoodstoveshop.co.uk within 14 days of delivery to start the returns process.
2) Receive Instructions
Our team will provide detailed instructions, including how to package the item securely and any associated costs.
Collection Cost/Options
Arranged by Us: For large or heavy items, we can arrange collection. The fees for this service are:
- Parcel Collection: £50 per parcel
- Pallet Collection: £150 per pallet
Items must be packaged securely. Palleted items must be strapped to prevent damage. Our team will guide you through this process. Collection charges will be deducted from your refund.
Arranged by You: You may return items yourself. Ensure they are packaged securely and contact us for the appropriate return address.
Inspection and Refund
Returned goods are inspected for resalable condition. Refunds are processed within 7-10 days after receipt. If items are not in acceptable condition, deductions may apply.
Damaged or Faulty Products
If your item arrives damaged or develops a fault, follow these steps:
Inspect the item upon delivery and refuse it if the damage is evident. Notify us immediately by phone at 07763 619461 or email orders@thewoodstoveshop.co.uk.
If damage is discovered after delivery, contact us within 48 hours.
Under the Consumer Rights Act 2015, faults reported within 30 days qualify for a full refund, repair, or replacement. For faults reported after 30 days, we’ll work with the manufacturer to resolve the issue.
Contact Information
We strive to provide a timely and personalised assistance to ensure your satisfaction.
Our regular business hours are as follows:
Monday to Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Business Name: The Wood Stove Shop
Call Us:
07763 619461
Email Us:
orders@thewoodstoveshop.co.uk
Thank you for choosing The Wood Stove Shop. We’re committed to ensuring your satisfaction and look forward to assisting you.